Last Updated: 01-May-2025

At LAMBLILY, we pack and ship your orders with care. This policy explains processing times, delivery windows, charges, tracking, and what happens if something goes wrong.

1) Order Processing

  • Orders placed before 2:00 PM IST are typically processed the same/next business day.

  • Orders placed after 2:00 PM IST, Sundays, or public holidays process on the next business day.

  • You’ll receive email/SMS dispatch + tracking once shipped.

2) Delivery Timelines (India)

  • Metro cities: 2–4 business days after dispatch

  • Other cities & towns: 4–7 business days after dispatch

  • Remote locations: up to 10 business days

Timelines are estimates; courier delays, weather, or festive peaks can extend delivery.

3) Shipping Charges

  • Prepaid orders ≥ ₹999: Free shipping

  • Prepaid orders < ₹999: Standard charge ₹49–₹79 (shown at checkout)

  • COD: Not available on lamblily.com. For COD, please order via our Amazon listings (subject to Amazon’s policies/fees).

4) Shipping Coverage

  • We ship to all serviceable pincodes in India.

  • International (D2C): Not available yet.

  • B2B/Export buyers: We ship under agreed Incoterms (FOB/CIF/DDP) via our sales team. Lead times and freight terms will be defined in the sales contract.

5) Tracking Your Order

  • Track via the link in your dispatch message or on the courier’s website using your tracking ID.

  • Tracking may take up to 24 hours to activate after dispatch.

6) Address Changes & Order Edits

  • We can update addresses until the order is picked up by the courier.

  • Once in transit, changes/redirection may not be possible or may incur a fee (charged to the customer).

7) Delivery Attempts & Undeliverable Orders

  • Couriers typically attempt delivery 1–3 times and may contact you by phone/OTP.

  • If the address is incorrect/incomplete, phone is unreachable, or delivery is refused, the parcel may return to us:

    • Reshipment is available; actual two-way courier charges apply.

    • If you prefer cancellation, we’ll refund the item value minus shipping/return costs (see Returns Policy).

8) Damaged, Tampered, or Missing Items

  • If your package looks opened/tampered/damaged, do not accept it.

  • Email support@lamblily.com within 48 hours with your order ID and photos/video of the parcel and item(s).

  • We’ll investigate with the courier and provide a replacement or refund per our Return & Refund Policy.

9) Lost in Transit

  • If tracking shows stuck or lost, contact us with your order ID.

  • We’ll raise a claim with the courier. Upon confirmation of loss, we’ll reship your order or refund you (as you choose).

10) Split Shipments & Pre-Orders

  • For faster delivery, we may ship items separately at no extra charge. You’ll receive separate tracking IDs.

  • Pre-order/back-order items (if offered) will show an estimated dispatch window on the product page and in your order confirmation.

11) Service Interruptions (Force Majeure)

Delays outside our control—e.g., extreme weather, strikes, network disruptions, customs holds, governmental restrictions, or peak-season congestion—may impact delivery. We’ll keep you updated and work with partners to move your order ASAP.

12) Policy Links

  • Returns & Refunds: details on eligibility, timelines, and who pays return shipping.

  • Terms & Conditions: general site and sale terms (pricing, cancellations, liabilities).

13) Contact Us

LAMBLILY PRIVATE LIMITED
📍 16 Vallalar Street, Saraswathy Nagar, Vandalur, Chennai, Tamil Nadu – 600048, India
📧 support@lamblily.com
📞 +91 9600656964
🌐 https://lamblily.com