Refund and Returns Policy

Return Refund and Exchange Policy

Return Refund and Exchange Policy​ Effective Date: 01-May-2025

At LAMBLILY PRIVATE LIMITED, we focus on delivering high-quality kidswear that meets our customers’ expectations. While we take every measure to ensure customer satisfaction, we understand that there may be rare occasions when a return, refund, or exchange is necessary. This policy outlines how such situations are handled with clarity and fairness.

Scope of the Policy

This policy covers all purchases made through:

  • Our offline stores

  • Our website (www.lamblily.com)

  • E-commerce marketplaces

  • Export and wholesale transactions

Eligibility for Return or Exchange

You can request a return or exchange if any of the following conditions apply:

  • The product arrives damaged or defective

  • You receive the wrong item, size, or quantity

  • The garment has a manufacturing fault (e.g., stitching or labeling issues)

  • The item remains unused, unwashed, and includes original tags and packaging

Returns are not accepted for:

  • Slight color variation due to screen or lighting differences

  • Minor size variations within ±1 inch tolerance

  • Custom-made or personalized items (unless defective)

  • Opened innerwear, masks, or hygiene-sensitive items

🇮🇳 Return Process – Domestic Orders

If you’re in India, follow these steps to return or exchange an item:

  1. Raise your request within 7 days of receiving the product

  2. Contact us via support@lamblily.com or our return portal

  3. Attach the invoice copy and clear photos of the item

After review:

  • Our team will confirm eligibility

  • If approved, we may arrange reverse pickup or ask you to courier it with tracking

  • Once received and inspected, we’ll process your exchange or replacement within 7 working days

Return Process – Export & International Orders

If you’re an international buyer:

  1. Inspect your shipment immediately upon arrival

  2. Report any issues within 7 calendar days

  3. Provide photos, videos, and order details for evaluation

Depending on the shipping terms (FOB, CIF, or DDP):

  • We may offer a replacement, credit note, or partial refund

  • Return freight costs will be covered by the buyer unless our team confirms the fault

Refund Policy

Refunds are processed in the following situations:

  • Requested item is unavailable for replacement

  • Order is canceled before production or shipping

  • Payment was made, but the order wasn’t confirmed

Approved refunds are credited back to the original payment method within 7–14 working days. Keep in mind that banking delays may vary depending on the country and payment gateway used.

Exchange Policy

You may exchange a product for size, color, or style (if stock permits). The terms are:

  • Only one exchange allowed per order

  • Customers must bear reverse shipping costs for voluntary exchanges

  • We dispatch the replacement within 5–7 working days of return approval

Cancellation Policy

If you need to cancel your order:

  • Do so within 24 hours of placing it

  • Once production begins, cancellation may not be possible

  • For export orders, cancellation isn’t allowed after P.I. approval or L/C issuance

  • Processing or material recovery charges may apply in late-stage cancellations

Dispute Resolution

We aim to resolve all issues through direct communication. If that doesn’t work, both parties agree to refer to the terms in our official Sales Terms & Conditions.

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Contact for Support or Returns

If you have questions or need assistance with a return or refund:

LAMBLILY PRIVATE LIMITED
📧 Email: support@lamblily.com
📞 Phone: +91 9600656964
🌐 Website: www.lamblily.com

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