The LAMBLILY kids clothing returns exchange India policy gives D2C customers a 7-day return and exchange window from the date of delivery for all items purchased through lamblily.com. This page explains the eligibility criteria, the step-by-step return process, the refund timeline, quality defect claim procedures, and the separate terms that apply to B2B wholesale returns and exchange requests from trade buyers, school programme partners, and institutional procurement contacts throughout India and from 12 international export markets served by the LAMBLILY B2B trade desk from Chennai, Tamil Nadu.
The LAMBLILY kids clothing returns exchange India policy applies to all items purchased through the lamblily.com D2C website that meet the following eligibility criteria at the time the return or exchange request is submitted. The item must be unworn and unwashed — meaning it has not been worn for any purpose beyond trying on for size at home and has not been laundered or dry-cleaned since delivery. The item must be in its original condition with all original packaging intact including the LAMBLILY hang tags, care label, and any product documentation dispatched with the order. The return request must be submitted within 7 calendar days of the date on which the order was delivered to the delivery address specified in the purchase order — the delivery date is determined by the tracking confirmation from the LAMBLILY logistics partner, not the date on which the customer first noticed or opened the parcel. The reason for return must be one of the eligible reasons listed in the kids clothing returns exchange India policy: size exchange where a different size is available in the same style and colour; manufacturing defect in fabric, stitching, or print quality present at the time of manufacture; incorrect item dispatched where the item delivered is not the product, colour, or size ordered; or product misrepresentation where the item delivered does not match the lamblily.com product description, fabric specification, or imagery at the time of purchase. Items purchased during sale or promotional events where returns are explicitly excluded in the sale terms are not eligible for the standard kids clothing returns exchange India return window but remain eligible for quality defect claims under the 30-day warranty process described below.
The LAMBLILY kids clothing returns exchange India 7-day return window begins on the date of delivery as confirmed by the logistics partner’s tracking system and ends 7 calendar days later at 11:59 PM IST on the seventh day. Return requests submitted after the 7-day window has closed under the kids clothing returns exchange India policy are not eligible for processing unless they relate to a manufacturing defect that was not visible at the time of delivery and was discovered during the first wash of the garment, in which case a 30-day quality defect claim window applies as described in the kids clothing returns exchange India quality defect section. LAMBLILY recommends that customers inspect all items on delivery and submit return requests within 48 hours of delivery where possible to allow sufficient time for reverse pickup scheduling and to ensure the claim is processed within the 7-day kids clothing returns exchange India window without risk of the window closing before the return request can be actioned by the LAMBLILY customer support team during business hours Monday to Saturday 9 AM to 6 PM IST. For B2B wholesale orders, the kids clothing returns exchange India window is governed by the purchase order terms and conditions agreed at the time of the purchase order, which typically specify a longer inspection window of 14 to 30 days for bulk orders to account for the time required to inspect all items in a large purchase order at the buyer’s warehouse or distribution facility before reporting defects or discrepancies to the LAMBLILY trade desk.
To initiate a kids clothing returns exchange India request, follow these steps. Step 1: Submit a return request via the LAMBLILY contact page at lamblily.com/contact/ or through the LAMBLILY WhatsApp support channel with your order number, the product name, colour, and size of the item you wish to return or exchange, the reason for the return or exchange, and clear photographic evidence of the item condition where the return reason is a manufacturing defect or incorrect item dispatched. Step 2: LAMBLILY customer support will respond to your kids clothing returns exchange India request within 2 business days confirming whether the return is eligible and providing the next steps for the reverse pickup or self-ship return process applicable to your delivery location. Step 3: For eligible returns in metro and Tier 2 cities, LAMBLILY will arrange a reverse pickup through its logistics partner at no additional cost to you within 3-5 business days of your request being approved under the kids clothing returns exchange India policy. Step 4: Once the returned item is received at the LAMBLILY facility in Chennai and inspected by the quality team, your refund or exchange will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase — bank account, UPI, or credit/debit card — and may take a further 3-5 business days to appear in your account depending on your bank’s processing timeline for the specific payment method used under the kids clothing returns exchange India refund process. Customers who prefer store credit instead of a refund to the original payment method can request this option at the time of submitting the kids clothing returns exchange India request and will receive their store credit immediately upon quality inspection of the returned item at the Chennai facility.
The LAMBLILY kids clothing returns exchange India refund timeline covers the end-to-end time from submission of a return request to the credit of the refund amount to the customer’s original payment method. The timeline has the following stages for D2C customers in metro cities: return request submission to approval — 1-2 business days; reverse pickup scheduling and collection — 3-5 business days from approval; transit from collection point to LAMBLILY Chennai facility — 3-7 business days depending on the origin city and the logistics carrier used for the specific shipment; quality inspection at the LAMBLILY facility — 1-2 business days; refund initiation — 1 business day after inspection clearance; refund credit to original payment method — 3-5 business days for UPI and bank transfers, 5-7 business days for credit and debit card refunds, and immediately for LAMBLILY store credit where the customer opts for store credit instead of a refund to the original payment method under the kids clothing returns exchange India refund options available at the time of the return request. Total end-to-end timeline for the kids clothing returns exchange India refund process in metro cities: typically 15-25 calendar days from request submission to refund credit, depending on the specific payment method and banking institution involved. LAMBLILY will notify customers at each stage of the kids clothing returns exchange India refund process through email or WhatsApp updates from the customer support team during business hours Monday to Saturday at the Chennai facility.
The LAMBLILY kids clothing returns exchange India quality defect policy applies to manufacturing defects in the fabric, stitching, or print quality of any LAMBLILY garment that are discovered at or after the time of delivery. A manufacturing defect for purposes of the kids clothing returns exchange India quality defect policy is defined as: a fabric defect present in the material at the time of manufacture and not the result of improper care or normal wear and tear; a stitching defect including seam failures, thread breakage, or incorrect stitching that causes the garment to separate or develop a hole under normal use conditions within the first 30 days of ownership; a DTF print defect including print peeling, cracking, or significant colour bleeding that occurs on the first or second wash of the garment under the recommended care conditions specified in the LAMBLILY care instructions at lamblily.com/trust/care/; or a colour fastness failure where the garment loses more than two shade grades on the relevant ISO colour fastness scale within the first 5 wash cycles under the recommended care conditions. Quality defect claims under the kids clothing returns exchange India policy are accepted within 30 days of delivery and are not subject to the standard 7-day return window. To submit a quality defect claim, contact the LAMBLILY customer support team via lamblily.com/contact/ with photographic evidence of the defect, the order number, and the number of wash cycles the garment has completed since delivery. Approved quality defect claims are resolved through a free replacement garment at no cost to the customer under the LAMBLILY kids clothing returns exchange India quality assurance commitment covering all garments manufactured from 100% combed ring-spun cotton, 180 GSM single jersey, bio-washed, and tagless fabric at the LAMBLILY Chennai production facility.
The LAMBLILY kids clothing returns exchange India policy for B2B wholesale buyers differs from the D2C returns policy in several important respects. B2B wholesale buyers are given a 14-day inspection window from the date of receipt of a bulk purchase order to inspect all items and report any quality defects, incorrect items, or shortages to the LAMBLILY trade desk via the contact process specified in the purchase order terms and conditions. The kids clothing returns exchange India process for B2B wholesale buyers requires a written report of the defect or discrepancy, supported by photographic evidence and a count of the affected items, within the 14-day inspection window. Approved B2B defect or discrepancy claims under the kids clothing returns exchange India policy are resolved through replacement of the affected items in the next scheduled production run, or through a credit note applied to the next purchase order at the buyer’s election, within the response timelines specified in the purchase order terms and conditions. Consumer Protection Act 2019 India reference.
The LAMBLILY kids clothing returns exchange India policy is designed to comply with the Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules 2020, which together establish the framework for consumer rights in online purchases in India including the right to return products and receive refunds within a reasonable period. Under the Consumer Protection Act 2019, consumers have the right to be protected against unfair trade practices, to receive accurate information about products and their terms of sale, and to seek redressal of grievances through the consumer dispute resolution mechanisms established by the Act. The LAMBLILY kids clothing returns exchange India policy aligns with these statutory rights by providing a clear and accessible return and exchange process, maintaining accurate product descriptions on lamblily.com, and offering multiple channels for customers to seek redressal of grievances including the lamblily.com contact page, WhatsApp support, and the formal grievance process under the Consumer Protection Act 2019.
In addition to the statutory rights established by the Consumer Protection Act 2019, the LAMBLILY kids clothing returns exchange India policy provides additional contractual rights that go beyond the statutory minimum — including the 7-day return window which exceeds the minimum required under e-commerce regulations for many product categories, the free reverse pickup service in metro and Tier 2 cities which removes a common friction point in the returns process for online purchases, and the 30-day manufacturing defect warranty which provides an extended period for quality defect claims beyond the standard delivery inspection window. Parents who purchase from LAMBLILY are encouraged to familiarise themselves with both their statutory rights under Indian consumer protection law and their additional contractual rights under the LAMBLILY kids clothing returns exchange India policy to ensure they are aware of the full range of options available to them if they are not satisfied with a LAMBLILY purchase for any reason covered by either the statutory or contractual rights framework applicable to their specific purchase through the LAMBLILY D2C or B2B channel from the Chennai facility co-founded by Leo Daniel Raja and Juliet Preena in August 2024. The LAMBLILY kids clothing returns exchange India policy is reviewed annually and updated as needed to reflect changes in Indian consumer protection law and the LAMBLILY returns process.
The LAMBLILY kids clothing returns exchange India window is 7 calendar days from the date of delivery as confirmed by the logistics partner’s tracking system. Return requests must be submitted within this 7-day window for size exchanges, incorrect items dispatched, and product misrepresentation. For manufacturing defects discovered after the 7-day window, a 30-day quality defect claim window applies under the LAMBLILY kids clothing returns exchange India quality defect policy. B2B wholesale buyers have a 14-day inspection window from receipt of a bulk purchase order for quality defect and discrepancy reporting.
Submit a kids clothing returns exchange India request via lamblily.com/contact/ or WhatsApp with your order number, the product details, the reason for return, and photographic evidence where applicable. LAMBLILY responds within 2 business days confirming eligibility under the kids clothing returns exchange India policy. For eligible requests in metro and Tier 2 cities, LAMBLILY arranges reverse pickup at no cost within 3-5 business days. Refunds are processed within 5-7 business days of the returned item being received and inspected at the LAMBLILY Chennai facility and credited to the original payment method or as store credit at the customer’s election.
The LAMBLILY kids clothing returns exchange India policy does not accept returns or exchanges for: items that have been worn, washed, or laundered since delivery; items returned without original packaging or tags; items returned after the 7-day window without a quality defect claim; items damaged by improper care (washing above 30°C, tumble drying, bleaching, ironing over DTF prints); personalised school uniform items without a manufacturing defect; and items purchased during sale or promotional events where returns are explicitly excluded in the sale terms communicated at the time of the promotional purchase.
The end-to-end timeline for the kids clothing returns exchange India refund process in metro cities is typically 15-25 calendar days from request submission to refund credit, covering: 1-2 days for request approval; 3-5 days for reverse pickup scheduling and collection; 3-7 days transit to Chennai; 1-2 days quality inspection; 1 day refund initiation; and 3-7 days for the refund to credit to the original payment method. LAMBLILY notifies customers at each stage of the kids clothing returns exchange India process through email or WhatsApp updates from the customer support team.
Yes. LAMBLILY operates a full kids clothing returns exchange India policy for all D2C purchases through lamblily.com, with a 7-day return window, free reverse pickup in metro and Tier 2 cities, and a 30-day quality defect warranty with free replacement for approved claims. B2B wholesale buyers have a 14-day inspection window for quality defect and discrepancy reporting. The LAMBLILY kids clothing returns exchange India policy is designed to give parents, wholesale buyers, and school procurement officers complete confidence in their purchasing decision from the LAMBLILY brand based in Chennai, Tamil Nadu, India.
LAMBLILY kids clothing returns exchange India policy — effective 1 August 2024, last updated 1 January 2026. Contact for return requests: lamblily.com/contact/ or WhatsApp. D2C return window: 7 days from delivery. Quality defect window: 30 days from delivery. B2B inspection window: 14 days from receipt. Chennai, Tamil Nadu, India.
