At LAMBLILY PRIVATE LIMITED, we are committed to delivering high-quality garments. While every product undergoes strict quality checks, we understand that returns, refunds, or exchanges may be required. This policy outlines how such requests are handled fairly.
1. Scope
This policy applies to purchases made through:
- Our offline stores
- Our website www.lamblily.com
- Partner e-commerce marketplaces
- Export & wholesale transactions
2. Eligibility for Returns & Exchanges
You may request a return or exchange if:
- The product arrives damaged, defective, or incorrect
- The garment has a manufacturing fault (e.g., stitching, labeling)
- The item is unused, unwashed, with original tags & packaging
- A valid proof of purchase (invoice/order confirmation) is provided
Not eligible for return/exchange:
- Slight colour variations due to screens/lighting
- Minor size variations (±1 inch industry tolerance)
- Custom-made, private-label, or personalised products (unless defective)
- Innerwear, masks, or hygiene-sensitive items
3. Domestic Return Process (India)
- Raise a return request within 7 days of delivery.
- Email support@lamblily.com with invoice copy & photos.
- Once approved:
- For defective/incorrect items, we arrange free reverse pickup or reimburse courier charges.
- For voluntary exchanges/returns, customers bear shipping costs.
- Upon inspection, exchanges/replacements are processed within 5–7 working days.
4. International/Export Return Process
- Inspect shipments immediately upon delivery.
- Report any issues within 7 calendar days with photos/videos.
- Depending on shipping terms (FOB, CIF, DDP):
- Resolution may be replacement, credit note, or partial refund.
- Return freight is borne by the buyer unless our team confirms fault.
5. Refund Policy
Refunds are approved in the following cases:
- Replacement not available
- Order cancelled before shipping/production
- Payment made but order not confirmed
Refund conditions:
- All returns undergo inspection.
- If approved → refund issued within:
- 5–7 working days (domestic orders)
- 7–14 working days (export orders)
- If rejected → item is returned to customer, shipping costs apply.
6. Exchange Policy
- Exchanges allowed for size, colour, or style (if stock is available).
- Only one exchange per order.
- Customers bear return costs for voluntary exchanges.
- Replacement shipped within 7–10 working days after approval.
7. Cancellation Policy
- Cancel within 24 hours of placing an order (if not yet dispatched/produced).
- Export orders cannot be cancelled after P.I. approval or L/C issuance.
- Processing/material recovery fees may apply for late-stage cancellations.
8. Customer Support
For returns, refunds, or support:
⏱️ Our team aims to respond within 1 business day.
9. Legal Compliance
This policy complies with Indian consumer protection laws and international trade regulations. Your statutory rights remain unaffected.