Shipping Policy

This policy covers how LAMBLILY PRIVATE LIMITED ships orders placed on www.lamblily.com - retail orders within India, and international/export orders arranged directly with our team.

1. Order Processing & Dispatch

• Orders are dispatched the next working day after payment is confirmed.
• Orders placed on a Sunday or public holiday are processed on the next working day.
• You'll get an order confirmation as soon as your order is placed, and a dispatch update once it leaves our facility.

2. Delivery Timelines - Retail Orders (India)

• Tamil Nadu: around 3 working days from dispatch.
• Rest of India:delivery time varies by location - typically longer than Tamil Nadu, depending on the courier's serviceable region and your pin code.

These are estimates, not guarantees - weather, courier delays, regional disruptions, and remote pin codes can extend delivery time beyond the usual window.

3. Shipping Charges

Orders of ₹999 or more ship free. Below that, the shipping charge for your order is calculated and shown at checkout before you pay - you always see the final cost before completing your order.

4. International / Export Shipping

For international and export orders, shipping terms are agreed with our team as part of the order - typically FOB, CIF, or DDP, depending on what's arranged with the buyer. Under DDP, LAMBLILY arranges delivery to your door; under FOB or CIF, freight and customs clearance from the port of entry are the buyer's responsibility, handled by your own freight forwarder or customs broker. Timelines, carriers, and customs/duty costs vary by destination country and are confirmed with your quote - get in touch for specifics on your shipment.

5. Order Tracking

Once your order dispatches, you'll receive tracking details on the contact information you provided at checkout. If you haven't received a tracking update within the expected dispatch window, contact us and we'll look into it.

6. Delayed, Lost, or Damaged Shipments

• If your order is taking noticeably longer than the timelines above, contact us with your order number and we'll check its status with the courier.
• If a package arrives damaged or its contents don't match your order, see our Refund and Returns Policy for how to report it and what happens next.
• LAMBLILY isn't responsible for delays caused by circumstances outside our control - courier network disruptions, weather, customs holds, or an incorrect/incomplete delivery address provided at checkout.

7. Address Accuracy

Please double-check your delivery address and phone number before placing your order - we ship to the address provided at checkout, and can't guarantee a redirect once an order has dispatched. If you spot an error right after ordering, contact us immediately and we'll try to update it before dispatch.

8. Contact Us

For any shipping question, contact us at support@lamblily.com or +91 96006 56964. LAMBLILY PRIVATE LIMITED, 16 Vallalar Street, Saraswathy Nagar, Vandalur, Chennai, Tamil Nadu 600048, India.